Your complete satisfaction with our products is our priority. Please see our shipping page at https://www.exquisitochocolates.com/pages/shipping-policy for important information about our shipping and delivery policies and requirements.
If an item purchased does not meet your expectations, please contact our Customer Service team at firstname.lastname@example.org within 7 days of receipt of your order for assistance.
We are not responsible for packages that are returned as undeliverable or damaged due to customer neglect. If your items are returned back to us due to insufficient/incorrect address, we can send again with the shipping costs covered by the client. We do not offer refunds if you choose not to have items re-shipped and/or if they are damaged as a result of the address error.